Refund policy

Return and Refund Policy for Turkey Luxury Store

  • Effective Date: 26-07-2024

    Thank you for shopping at Turkey Luxury Store. We strive to provide you with the best quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help.

    Contact Information

    Email: cs@turkeyluxury.store 

    Phone: 9100007977

  • Return Policy

  • Our Suggestion is for all customer pleas take unboxing video before open the package for safety purpose due to some currier company fraud issue without unboxing video we are unable to do support thanks
  • we don't reverse pickup service for the product customer need to send back at our address 

  • Return Window: You have to send issue same day from the date of delivery to return an item.
    Eligibility for Return:

  • The item must be unused and in the same condition that you received it.
    The item must be in the original packaging.

  • Return Process:
    To initiate a return, please contact us at support@turkeyluxury.store with your order details and the reason for the return.
    Once your return request is approved, you will receive instructions on how to return the item.

  • Refund Policy

    Refund Window due to fragrance products refund will be not possible we will give only replace or exchange if there is any issue with product

  • Refund Process:
    Once your return is received and inspected, we will notify you of the approval or rejection of your replacement or exchange
    If approved, replacement or exchange will be processed within 2 days.
    Non-Refundable Items: Certain items are non-refundable, such as perishable goods, custom products, and personal care items. Please contact us for more details.
    Cancellation Policy

    Cancellation Window: You can cancel your order within 2 hours of processing the order.
    Cancellation Process:
    To cancel an order, please contact us immediately at support@turkeyluxury.store or call 9100007977.
    If the cancellation request is received within the specified timeframe, the order will be cancelled and you will receive a full refund.
    If the order has already been processed or shipped, it cannot be cancelled and will follow the return policy.
    Contact Us
    If you have any questions about our return and refund policy, please contact us:

    Email: support@turkeyluxury.store
    Phone: 9100007977
    Thank you for shopping with Turkey Luxury Store. We appreciate your business and look forward to serving you again.